Callers to the helpdesk or to other company divisions like the human resources department or the administration generally do not know their interlocutor personally. But especially right here sensitive information is exchanged, which meddlers must not get hold of.
How can you be sure that the caller is the one he says he is?
Conventional methods of authentification:
- Query of personal attributes: Date of birth or personnel number.
- Proof of identity: Signed e-mail, fax with ID and signature.
- Biometric authentication: A voice authentication system is linked with the telecommunications system.
With TESIS|ViTAN you can quickly and easily check the identity of callers – it is only required that both parties have intranet access.
- After logging in to the web application of TESIS|ViTAN, the caller generates a virtual transaction number (TAN)
- The caller informs the other party of the virtual TAN.
- The answering party enters the virtual TAN in his web browser and verifies with this action the identity of the caller.
- Allows secure authentication of callers
- Makes authentication procedures simple, secure and verifiable
- Functions without complex biometric voice recognition
- Is immediately available to all users
- Offers versatile applications and flexible extendibility
We are glad to provide you with individual advice. Talk to us!